At Trotte Service we do everything we can to offer you a simple and satisfying shopping experience. If your order does not fully meet your expectations, our simple and free returns policy allows you to return the items concerned in accordance with the conditions below.
Free returns within 30 days
Trotte Service gives you 30 days from receipt to return the products concerned free of charge.
Return conditions:
✔ Products must be new, unused and complete.
✔ Items that have been opened but not used may be returned provided they are still in their original condition, with all their accessories and documents.
✔ Return shipping costs are fully covered by Trotte Service by means of a prepaid return label included in the parcel at delivery.
✖ Any return that is incomplete, used or damaged may be refused and sent back to the customer after inspection.
Return procedure, step by step
To make a return to Trotte Service, please follow the steps below:
• your order number
• the reason for the return
• photos of the product (where useful, in particular in the event of a defect or non-conformity)
Our team will then provide you with the necessary instructions.
Include all accessories, instructions and documents as well as every item supplied with the product.
If you encounter any difficulty, please contact our team to obtain further instructions.
13 Rue Carnot
69190 Saint-Fons France
Refund
Exchange
We accept exchanges only for defective, damaged or non-conforming products.
Procedure in the event of a defective, damaged or incorrect product:
1. Contact us promptly at [email protected]
2. Send photos of the product and its packaging so that we can review the situation.
3. Depending on the case, we will arrange a replacement or a full refund.
Exchange for any other reason: return the item in accordance with the procedure, then place a new order.
Non-refundable products
Certain products cannot be returned, except in the event of a defect or non-conformity:
These exceptions are indicated on the product page before purchase.