At Trotte Service, we carefully organise the delivery of every order placed on www.trotte-service.com so that your bicycle or your product reaches you in good condition.
Below you will find the main information relating to our delivery policy.
Delivery areas
We deliver mainly to France, Germany, Austria, Belgium, Bulgaria, Denmark, Spain, Estonia, Finland, Guadeloupe, Ireland, Italy, Réunion, Luxembourg, Norway, the Netherlands, New Caledonia, Poland, Portugal, Sweden, French Polynesia, Switzerland, Czechia, Martinique, French Guiana. Other destinations are considered on request, depending on logistics availability.
- France
- Germany
- Austria
- Belgium
- Bulgaria
- Denmark
- Spain
- Estonia
- Finland
- Guadeloupe
- Ireland
- Italy
- Réunion
- Luxembourg
- Norway
- Netherlands
- New Caledonia
- Poland
- Portugal
- Sweden
- French Polynesia
- Switzerland
- Czechia
- Martinique
- French Guiana
- Andorra
- Cyprus
- Croatia
- Lithuania
- Slovenia
- Considered on request, depending on logistics availability
For any enquiry concerning a destination not listed here, contact us at the following address: [email protected]
Delivery times
Times may vary according to the destination, the transport arrangements and the availability of the product:
| Area | Preparation | Transit | Estimated total |
|---|---|---|---|
| France, Germany, Austria, Belgium, Bulgaria, Denmark, Spain, Estonia, Finland, Guadeloupe, Ireland, Italy, Réunion, Luxembourg, Norway, Netherlands, New Caledonia, Poland, Portugal, Sweden, French Polynesia, Switzerland, Czechia, Martinique, French Guiana | 1 to 2 working days | 2 to 3 working days | 3 to 5 working days |
| Other European destinations | 1 to 2 working days | 2 to 3 working days | 3 to 5 working days |
Order processing: Orders received Monday to Friday before 6:00 pm may begin to be processed the same day, depending on the availability of our teams and of the product.
The times indicated are calculated in working days and include neither weekends nor public holidays.
Where a product becomes temporarily unavailable, we inform you as soon as possible by email and propose a suitable solution.
Transport arrangements:
Delivery costs
Free delivery to France, Germany, Austria, Belgium, Bulgaria, Denmark, Spain, Estonia, Finland, Guadeloupe, Ireland, Italy, Réunion, Luxembourg, Norway, the Netherlands, New Caledonia, Poland, Portugal, Sweden, French Polynesia, Switzerland, Czechia, Martinique and French Guiana on all orders, with no minimum amount.
Other destinations: charges may apply depending on the destination. Contact us for a precise quotation: [email protected]
Order tracking
When your order is dispatched, you receive a confirmation email containing the available tracking information.
Preparation and protection
All our products are carefully prepared and protected in order to limit the risks during transport:
Particular attention is paid to sensitive components so that they arrive in the best possible condition.
Damaged product or incomplete delivery?
In the following situations, follow the steps indicated: