At Trotte Service, we provide simple and secure payment methods to make your online purchases easier. Below you will find the solutions available as well as the key information relating to transaction security, invoicing and refunds.
Payment methods
As a rule, we accept payments by bank card.
Please note, however, that this payment method remains subject to the availability of our payment system.
In rare cases, the card payment service may be temporarily unavailable.
In such cases, the customer will be invited to select another available payment method.
Immediate debit once the order is confirmedEnhanced security and full control over your transaction.
Processing time: the order is handled once payment has been received. Depending on your bank, the transfer may take 1 to 3 working days. A confirmation will then be sent to you by email.
Dispatch once payment has been receivedImportant for bank transfers: your order will only be processed and dispatched once payment has been received.
Taxes and invoicing
Prices and taxes: All prices displayed on our website are shown in euros (€) and inclusive of all taxes. The applicable VAT is included in the price.
Business customers within the European Union:
Where a business customer established in another Member State of the European Union holds a valid intra-Community VAT number, the applicable tax treatment may be adjusted in accordance with the regulations in force. Please contact our customer service before placing your order.
For any order delivered outside the European Union, taxes, customs duties and any related charges remain payable by the customer.
Refund terms
Where a return gives rise to a refund, the refund is issued using the same payment method as the one used for the order.
| Payment method | Processing time | Bank processing time |
|---|---|---|
| Bank card | 7 working days | Up to 10 working days |
| Bank transfer | 7 working days | Up to 10 working days |
Possible bank charges: Depending on the bank used, additional charges may be applied to international payments.
Payment security
We implement the measures required to ensure the security of your transactions:
Declined payments and failed transactions
If your payment is declined, please check the following points:
If the problem persists, try another payment method or contact your bank directly.
Cancelling an order already paid for
As long as your order has not yet been dispatched, you may request its cancellation by writing to us at [email protected].
Cancellation confirmed: The refund is issued using the payment method originally used.
Order already dispatched: You must wait until you receive it and then return the product in accordance with our returns policy.
Frequently asked questions (FAQ)
Bank transfer: processing begins once the funds have been received, generally within 1 to 3 working days depending on the bank.