At Trotte Service, protecting your personal data is a priority. We are committed to respecting your privacy and safeguarding the information you entrust to us.
This policy explains how we collect, use and protect your personal data when you use our website or our services.
Data controller
The controller of the personal data collected on this website is:
Trotte Service
Commercial register: Lyon – 130145808
VAT number: FR20130145808
Share capital: 100 €
Managing director: Matoumba Dylan
Address: 13 Rue Carnot 69190 Saint-Fons France
Email: [email protected]
Phone: +33 6 50 52 96 90
Legal form: Simplified joint-stock company (SAS)
Data collected
We collect the data you provide to us directly, in particular when creating an account, placing an order, submitting a contact request or subscribing to the newsletter.
Purposes of processing
The data collected may be used for the following purposes:
Legal bases for processing
The processing of personal data is based in particular on the following legal grounds:
Performance of the contract — Article 6(1)(b) GDPR: to process and fulfil orders
Consent — Article 6(1)(a) GDPR: for certain commercial communications and certain non-essential cookies
Legitimate interest — Article 6(1)(f) GDPR: to improve our services, prevent fraud and ensure the security of the website
Data retention periods
We retain data for as long as is necessary for the purpose concerned and to comply with our legal obligations:
| Category of data | Retention period |
|---|---|
| Customer and order data | 5 years |
| Invoices and transactions | 10 years, in accordance with the applicable legal obligations |
| Browsing data | 6 months |
| Marketing data | 3 years |
At the end of these periods, the data is deleted or anonymised, unless a legal obligation requires longer retention.
Recipients and disclosure of data
Your personal data may be disclosed only where this is necessary, in the following situations:
Providers involved in payment, hosting, maintenance or delivery:
Disclosure may also take place in response to a legal obligation issued by a judicial or administrative authority. The providers concerned are required to comply with appropriate confidentiality and security obligations.
Data security
We apply technical and organisational measures designed to protect your information:
Your rights under the GDPR
In accordance with the General Data Protection Regulation — GDPR, you have in particular the following rights:
To exercise your rights:
in accordance with the applicable provisions
Cookies and tracking technologies
Our website uses cookies to ensure its operation, improve the user experience and, with your consent where this is required, analyse browsing. You can manage your choices from the consent banner or from your browser settings.
Further information is available in our cookie policy.
Amendment of the privacy policy
Trotte Service may amend this policy where necessary. Any new version is published on this page.