These general terms of use govern access to the website www.trotte-service.com, operated by Trotte Service.
By accessing this website, you accept these terms in their entirety. If you do not accept them, you must refrain from using this website.
Purpose
These terms govern access to the website www.trotte-service.com, operated by Trotte Service . They apply to all users, whatever the device or browser used.
Legal information
Access to the website
Access to the website is free of charge, with the exception of internet connection costs, which remain payable by the user.
Trotte Service endeavours to keep the website accessible 24 hours a day , but may temporarily interrupt access for technical, maintenance or update reasons.
The user is responsible for the configuration of their equipment and their internet access . Trotte Service does not guarantee that the website is compatible with all devices and browsers.
Use of the website
The user undertakes to use the website in accordance with the applicable laws and regulations . The following behaviours are expressly prohibited:
Intellectual property
All elements of the website are protected by the intellectual property rights of Trotte Service or of its partners:
Any reproduction, distribution, modification or exploitation without written authorisation is prohibited, except for strictly personal and non-commercial use.
Liability
Personal data protection
The data collected is processed in accordance with our privacy policy. In accordance with the GDPR, the user has in particular the following rights:
To exercise your rights, write to: [email protected] or by post to the following address: 13 Rue Carnot 69190 Saint-Fons France.
We handle each request within the time limits set by the applicable regulations, generally within 30 days.
Cookies
The website uses cookies to ensure it functions properly, to improve the user experience and, where consent is required, to analyse browsing.
You can manage your preferences or disable certain cookies from your browser.
You will find further information in our cookie policy.
Changes to the terms
Trotte Service reserves the right to amend these terms at any time . Changes are published on this page and take effect as soon as they are put online.
It is recommended that you check this page regularly to keep informed of any updates.
Applicable law and disputes
These terms are governed by French law.
In the event of a dispute, the customer is invited to seek an amicable solution with our customer service department as a first step. Failing agreement, they may use an out-of-court settlement scheme or bring the matter before the competent court in accordance with the applicable rules.
Our bicycle and scooter sales and delivery services are mainly offered in France, Germany, Austria, Belgium, Bulgaria, Denmark, Spain, Estonia, Finland, Guadeloupe, Ireland, Italy, Réunion, Luxembourg, Norway, Netherlands, New Caledonia, Poland, Portugal, Sweden, French Polynesia, Switzerland, Czechia, Martinique, French Guiana.