These general terms and conditions of sale govern the relationship between Trotte Service and any natural or legal person making a purchase in our online shop.
By placing an order with Trotte Service, the customer acknowledges having read these terms and accepts them without reservation.
Purpose
These terms govern the relationship between Trotte Service and any natural or legal person making a purchase in our online shop, hereinafter referred to as “the customer”.
Legal information
Products and availability
Trotte Service offers a selection of bicycles and scooters and related services intended for private individuals and professionals alike:
Each product is presented in detail. Where an item exceptionally becomes unavailable after the order has been placed, the customer is informed as soon as possible and may choose between:
Prices and payment
The prices displayed on www.trotte-service.com are shown in euros (€), all taxes included. The applicable VAT is included in the price.
Payments are protected by security protocols that comply with the applicable standards. No instalment payment is offered at this time.
Order and confirmation
The order is definitively accepted once the payment is confirmed. The customer then receives a summary email containing the main details of their order.
Trotte Service reserves the right to suspend or cancel an order in the event of suspected fraud, manifestly incorrect information or a previous payment incident.
Delivery
| Delivery area | Estimated total time | Cost |
|---|---|---|
| France, Germany, Austria, Belgium, Bulgaria, Denmark, Spain, Estonia, Finland, Guadeloupe, Ireland, Italy, Réunion, Luxembourg, Norway, Netherlands, New Caledonia, Poland, Portugal, Sweden, French Polynesia, Switzerland, Czechia, Martinique, French Guiana | 3 to 5 working days Preparation: 1 to 2 days · Transit: 2 to 3 days |
Free |
| Other destinations | Subject to logistics availability | On request |
Once the order has been dispatched, the customer receives a confirmation email containing the available tracking information.
Delivery not completed: If no one is present, the carrier may offer a further delivery attempt or provide additional instructions. Where the goods are returned because no one was present or because the delivery details were incorrect, a new dispatch may be arranged at the customer's expense.
If the stated time frame is significantly exceeded, please contact our team at the following address: [email protected]
Right of withdrawal
The consumer has a withdrawal period of 30 days from receipt of the goods to exercise their right of withdrawal, without having to give reasons, subject to the exceptions provided for by law.
The product must be returned with its accessories and documentation. It may only be handled to the extent necessary to establish its nature, characteristics and proper functioning.
The customer benefits from free returns when exercising their right of withdrawal.
Once the returned product has been received and checked, the refund is issued within the statutory time limits using the same payment method as the one used for the order, unless expressly agreed otherwise.
Warranties and liability
Products sold to consumers benefit in particular from the following protections:
In the event of a defect or non-conformity, the customer must contact Trotte Service as soon as it is discovered at [email protected], enclosing the relevant information and supporting documents.
Customer service
Personal data protection
The data collected is used in particular to process orders, arrange delivery and provide customer service. Trotte Service does not sell its customers' personal data.
Exercising your GDPR rights: [email protected] – We handle your request within the time limits set by the applicable regulations.
Disputes and applicable law
These terms are governed by French law.
In the event of a difficulty, the customer is invited to seek an amicable solution with our customer service department as a first step. They then retain the option of using out-of-court settlement mechanisms or the competent courts in accordance with the applicable rules. For consumers residing in another European Union country, the choice of French law does not deprive them of the more protective mandatory provisions of their country of residence.